Privacy Policy

Impressd Consulting Pty Ltd
ABN: 40 948 406 520
154 Cremorne Street, Cremorne, Australia
Email: hello@impressdconsulting.com
Phone: +61 488 476 030

Effective Date: 4/6/2025

1. Introduction

Impressd Consulting Pty Ltd ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

From Clients:

• Name, job title, and contact details (email, phone, address)

• Business information and company details

• Financial information for billing and payment processing

• Communications and correspondence records

• CRM and sales data shared for service delivery

• Marketing preferences and interaction history

From Website Visitors:

• IP address and device information

• Browser type and version

• Pages visited and time spent on site

• Cookies and tracking technologies data

• Form submissions and inquiries

From Third Parties:

• Business contact information from public sources

• Lead information from advertising platforms

• CRM data from client systems (with permission)

2.2 Sensitive Information

We do not actively collect sensitive information unless specifically required for service delivery and with your explicit consent.

3. How We Use Your Information

We use personal information for the following purposes:

3.1 Service Delivery

• Providing sales and marketing consulting services

• Developing and implementing sales strategies

• Managing client relationships and communications

• Creating marketing materials and campaigns

• Reporting on performance and results

3.2 Business Operations

• Processing payments and managing accounts

• Maintaining business records and compliance

• Communicating about our services

• Improving our service offerings

• Legal and regulatory compliance

3.3 Marketing and Communications

• Sending service-related communications

• Providing updates on our services

• Direct marketing (with consent where required)

• Market research and analysis

4. Information Sharing and Disclosure

4.1 Third Party Service Providers

We may share your information with:

• Payment processors and financial institutions

• Cloud storage and hosting providers

• CRM and marketing automation platforms

• Advertising platforms (Meta, Google, etc.)

• Professional advisors (lawyers, accountants)

4.2 Legal Requirements

We may disclose information when required by:

• Australian law or court orders

• Regulatory authorities

• Law enforcement agencies

• Protection of our legal rights

4.3 Business Transfers

Information may be transferred in connection with business sales, mergers, or acquisitions, subject to appropriate confidentiality protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest

• Access controls and authentication systems

• Regular security assessments and updates

• Staff training on privacy and security

• Secure disposal of information when no longer needed

6. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes for which it was collected

• Comply with legal and regulatory requirements

• Resolve disputes and enforce agreements

• Maintain business records

Generally, we retain client information for 7 years after service completion, and marketing data for 3 years unless you request earlier deletion.

7. Your Rights

Under Australian privacy law, you have the right to:

7.1 Access

Request access to your personal information we hold

7.2 Correction

Request correction of inaccurate or incomplete information

7.3 Deletion

Request deletion of your personal information (subject to legal requirements)

7.4 Portability

Request a copy of your information in a portable format

7.5 Marketing Opt-out

Unsubscribe from marketing communications at any time

To exercise these rights, contact us using the details in Section 12.

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website usage and performance

• Provide personalized content and advertising

• Improve user experience

You can manage cookie preferences through your browser settings.

9. International Transfers

We may transfer personal information to countries outside Australia, including:

• United States (for cloud services and platforms)

• Other countries where our service providers operate

We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website

• Sending email notifications to clients

• Including notices in our regular communications

12. Contact Information

For privacy-related inquiries, complaints, or to exercise your rights, contact us:

Privacy Officer
Impressd Consulting Pty Ltd
154 Cremorne Street, Cremorne, Australia
Email: hello@impressdconsulting.com
Phone: +61470070020

13. Complaints

If you believe we have breached your privacy, you can:

1. Contact us directly using the information above

2. Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

   • Website: www.oaic.gov.au

   • Phone: 1300 363 992

We will investigate all complaints and respond within 30 days.

This Privacy Policy is governed by Australian law and complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles.